All the work goes through an initial process of
classification and screening at the work reception desk
or trouble desk. During this step, the work reception
desk personnel identify emergency jobs for immediate
issue to the proper work center. The work left after this
initial screening should be of a routine nature but may
be of greater scope than a service call. He or she also
assures customers submit routine work in a written
work request and forwards the request to the FME
When the balance of work requires more than a
service call, it falls into the maintenance and repair work
categories. Those categories are minor, specific, or
standing work orders and requests for minor
construction and improvements.
EMERGENCY/SERVICE (E/S) WORK
Authorization of work is relative to the degree of
Small work items of a one-time
nature, such as changing light bulbs or making minor
repairs to facilities, plumbing, or electrical wiring and
fixtures, require little detailed management control.
When these small jobs do not relate to a utility system
that is down or an essential service, these jobs are
routine service work. When these jobs restore essential
services, they are emergency service (E/S) work.
Authorization of E/S work is on an Emergency/Service
Work Authorization (ESA), NAVFAC Form 11014/21
(fig. 9-4), and issued to the shops for completion. Use
E/S work authorizations for small work items that take
up to 16 man-hours and do not exceed the established
limit for material cost.
To reduce the paper work involved in P&E and cost
accounting, NAVCOMPT has established cost account
numbers for E/S work. This type of work does not need
to be charged against the account of the facility
receiving the WS work.
The exception to this is
charging EN work accomplished on family housing to
the proper type of housing.
The only detailed management control used by
PWD for HS work requires the worker to note both the
start and stop times on the ESA. This is done to find
out the total man-hours involved in completing the job.
Periodic review of service calls often identifies
potentially large problem areas that need correcting by
either a major overhaul, a replacement, or a change of
the equipment used.
Classify jobs that range from 16 to 80 man-hours
and cost less than the established material limit. Minor
work is planned and estimated by using the Engineered
Performance Standards (EPS), when applicable. Costs
are not collected for individual jobs. These costs are
accumulated against a job order number or cost account.
This means less paper work for the comptroller and the
FME Branch. However, if full-job accounting is
received, the work cannot be classified as minor work.
SPECIFIC JOB ORDERS
Write specific job orders to cover work where you
want individual job costs for financial and performance
evaluation, such as work performed for a tenant activity.
Use specific job orders for work that takes more than
80 man-hours to complete. These job orders are also
used to provide information for total Public Works
planning and to send information to the shops. Charge
all the work performed on specific job orders against
the proper account according to the actual hours
charged by the shops. No additional work should be
done on specific job orders without prior approval.
When the job order requires additional work, provide
an estimate based on the new requirements. An
example of a specific job is the repair of deteriorated
roofing on a warehouse.
STANDING JOB ORDERS
There are also job orders that are more than 40
man-hours which, because of their repetitive nature,
YOU process as standing job orders.
There are two types of standing job orders:
estimated and unestimated.
1. Estimated. Examples of estimated work
include janitorial service, trash and garbage disposal,
and power plant watch standing. Estimated standing
job orders should include an exact work description, a
clearly specified frequency cycle, and accurate time and
cost estimates. It is useful to develop realistic labor and
material estimates for these repetitive functions, based
on EPS, when available, and jobsite analysis.
Normally, issue estimated standing job orders quarterly.
2. Unestimated. Normally, issue unestimated
standing job orders annually. These job orders are
usually service work. Issue these job orders primarily
as fiscal documents for collecting total annual charges.
An example of an unestimated standing job order would
be snow removal. Since no one knows how much snow