Figure 8-2. - Sample QAE Surveillance Schedule.

Documentation

Documentation is a key element of the QAE's job. Some documentation requirements are the QAE's monthly schedule, the completed evaluation worksheets, and the records of customer complaints.

Also useful is any other material that reflects the quality/quantity of the contractor's performance.

Surveillance shows that the number of defects for the scheduled month is excessive. The QAE should try to identify and document the cause of the problem.