b. When reporting the trouble, the requester should provide the following information:
(1) Requestor's name, number, telephone and rate
(2) Urgency of requirement
(3) Location of trouble
(4) Nature of requirement (work description)
c. To assist with future inquiries, cancellation, or additions to the report, the requestor should ask for the service call number assigned.
d. The requestor's signature on the completed service form indicates that the work is satisfactory and complete.
2. Trouble Desk Action
a. Trouble desk personnel collect the information required for the ESA form (fig. 6-6).
Figure 6-6. - ESA form.Continue Reading