b. When reporting the trouble, the requester
c. To assist with future inquiries, cancellation,
should provide the following information:
(1) Requestors name, telephone
(2) Urgency of requirement
(3) Location of trouble
or additions to the report, the requestor should ask for
the service call number assigned.
d. The requestors signature on the completed
service form indicates that the work is satisfactory and
2. Trouble Desk Action
(4) Nature of
requirement (work descrip-
a. Trouble desk personnel collect the
information required for the ESA form (fig. 6-6).
Figure 6-6.ESA form.