b. Desk personnel provide the requestor with
the service call identification number assigned from the
service call log book. The first digit of the number
indicates the last digit of the current fiscal year. The
remaining digits give the chronological order in which
the form was issued. For example, the 52nd form issued
in FY93 would have the number 3/52.
c. Trouble desk personnel complete five
copies of the service form and enter the required
information in the service call log.
d. Desk personnel forward all copies of the
form to the maintenance chief for review and approval.
The maintenance chief initials the form in the top right
corner. In case of an emergency, the desk personnel
immediately notify the appropriate shop or individuals!
Notification is done before completing the form, so that
emergency work may begin immediately.
e. After approval by the camp maintenance
chief, the trouble desk personnel forward the white and
green copies to the work center performing the task. The
white copy goes to the craftsman doing the work, and
the green copy is retained by the work center supervisor.
The blue copy is pulled and forwarded to the customer
as proof there is an active ESA. The pink copy is
retained by the trouble desk and filed in the work center
categories in the outstanding form file. The yellow
copy is an extra copy. In the 3rdNCB, this yellow copy
can be retained in a file of ESA-funded host command
f. When work is completed, the trouble desk
personnel log the service form as complete in the service
call log, destroy the pink copy, and file the white form
in the appropriate facility history jacket. If the ESA
form has been canceled or converted to a work request,
enter the reason for cancellation or the work request
number under the Remarks section.
g. The trouble desk also maintains a pink copy
on file for all ESAs referred to other companies for
accomplishment. The desk personnel file the ESA form
in the facility file when completed.
3. Maintenance Chief Action
a. The maintenance chief reviews requested
work for accurate, complete, and proper information.
b. If the request is beyond the scope of service
work or is not an emergency, the chief forwards it to the
planning and estimating (P&E) section (via the trouble
desk) to develop a specific job order. If the request is
for construction or alteration work, the form is returned
to the requestor (via the trouble desk for cancellation).
The form must indicate that the requested work was
beyond the scope of a service call that requires a work
request to be submitted.
c. If the form is for service work, the
maintenance chief authorizes accomplishment by
initialing the form and forwarding it to the appropriate
shop (via the trouble desk).
d. When work is completed and signed by the
customer, the chief reviews the completed form and
forwards it to the trouble desk.
4. Shop Foreman Action
a. When a service form is received from the
maintenance chief, the shop foreman integrates the
work into the shop schedule as the priority
(emergency/routine) of the job dictates and workload
permits. The foreman should assign emergency forms
that same day and handle routine calls within 36 hours.
b. When work is complete, the job foreman
makes sure the service form is marked correctly. The
form should describe the problem found, the corrective
action taken, name, date started, date completed, and a
brief summary of the quality/description of materials
c. Lastly, the foreman makes sure that all
service forms for completed service work are signed by
the requestor (or senior individual present) before
returning them to the maintenance chief.
5. CMO Action
The CMO must review the trouble call log at least
Specific Job Order Work Requests
Work requests are used for camp maintenance
work that exceeds 16 hours. This work is designated
as a specific job order. Work requests are initiated by
completion of blocks 1 through 8 (except block 2) of
the customer request form (fig. 6-7) and submission
of the form to the company commander/department
head through the normal chain of command. All work
requests go to the department head/company
commander for screening. Block 10 of the work
request must be signed by the department
head/company commander or his/her designated
representative before BRAVO company can accept