All the work goes through an initial process of classification and screening at the work reception desk or trouble desk. During this step, the work reception desk personnel identify emergency jobs for immediate issue to the proper work center. The work left after this initial screening should be of a routine nature but may be of greater scope than a service call. He or she also assures customers submit routine work in a written work request and forwards the request to the FME director.

When the balance of work requires more than a service call, it falls into the maintenance and repair work categories. Those categories are minor, specific, or standing work orders and requests for minor construction and improvements.

EMERGENCY/SERVICE (E/S) WORK

Authorization of work is relative to the degree of control required. Small work items of a one-time nature, such as changing light bulbs or making minor repairs to facilities, plumbing, or electrical wiring and fixtures, require little detailed management control. When these small jobs do not relate to a utility system that is down or an essential service, these jobs are routine service work. When these jobs restore essential services, they are emergency service (E/S) work. Authorization of E/S work is on an Emergency/Service Work Authorization (ESA), NAVFAC Form 11014/21 (fig. 9-4), and issued to the shops for completion. Use E/S work authorizations for small work items that take up to 16 man-hours and do not exceed the established limit for material cost.

To reduce the paper work involved in P&E and cost accounting, NAVCOMPT has established cost account numbers for E/S work. This type of work does not need to be charged against the account of the facility receiving the WS work. The exception to this is charging EN work accomplished on family housing to the proper type of housing.

The only detailed management control used by PWD for HS work requires the worker to note both the start and stop times on the ESA. This is done to find out the total man-hours involved in completing the job. Periodic review of service calls often identifies potentially large problem areas that need correcting by either a major overhaul, a replacement, or a change of the equipment used.

MINOR WORK

Classify jobs that range from 16 to 80 man-hours and cost less than the established material limit. Minor work is planned and estimated by using the Engineered Performance Standards (EPS), when applicable. Costs are not collected for individual jobs. These costs are accumulated against a job order number or cost account. This means less paper work for the comptroller and the FME Branch. However, if full-job accounting is received, the work cannot be classified as minor work.

SPECIFIC JOB ORDERS

Write specific job orders to cover work where you want individual job costs for financial and performance evaluation, such as work performed for a tenant activity. Use specific job orders for work that takes more than 80 man-hours to complete. These job orders are also used to provide information for total Public Works planning and to send information to the shops. Charge all the work performed on specific job orders against the proper account according to the actual hours charged by the shops. No additional work should be done on specific job orders without prior approval. When the job order requires additional work, provide an estimate based on the new requirements. An example of a specific job is the repair of deteriorated roofing on a warehouse.

STANDING JOB ORDERS

There are also job orders that are more than 40 man-hours which, because of their repetitive nature, YOU process as standing job orders.

There are two types of standing job orders: estimated and unestimated.

1. Estimated. Examples of estimated work include janitorial service, trash and garbage disposal, and power plant watch standing. Estimated standing job orders should include an exact work description, a clearly specified frequency cycle, and accurate time and cost estimates. It is useful to develop realistic labor and material estimates for these repetitive functions, based on EPS, when available, and jobsite analysis. Normally, issue estimated standing job orders quarterly.

2. Unestimated. Normally, issue unestimated standing job orders annually. These job orders are usually service work. Issue these job orders primarily as fiscal documents for collecting total annual charges. An example of an unestimated standing job order would be snow removal. Since no one knows how much snow